WHAT DO WE DO WITH YOUR INFORMATION
When you purchase Products from our Company, as part of the buying and selling process, we collect the Necessary information on you give us such as your name, Delivery address and Communication email address.
When you browse our Website, we automatically receive your IP address in order to provide us with information that helps us know about your browser or operating system.
DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
PAYMENT
We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction your purchase transaction. Your information is not saved.
For more insight, you may also want to read terms and conditions of razorpay on https://razorpay.com
SECURITY
To protect your personal information, we take reasonable precautions and we are not misused or disclosed your Personal Information.
COOKIES
We use cookies to maintain session of your user. It is not used to personally identify you on other websites.
AGE OF CONSENT
By using our site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on our website.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, Pls Write us on a mail: info@srihansfurniture.com or contact us at
Srihans Office Furniture
No 1, 1st Floor, 8th Cross, Temple Road,
Malleshwaram, Bangalore – 560003
Mob : 9731910657 / 6363847274
FOR ALL OUR PRODUCTS:
Once we have delivered the product and left the customer’s Place, we will NOT Responsible for any change requests (other than damage or defect request). We request the customer to be present during delivery time to ensure that they check the Product of Furniture at the time of delivery.
Disclaimer: Furniture Images shown on website is only for represent purpose few features may vary as per original product.
Cancellation: Once you booked Product, cancellation is allowed only within 24 hours of placing the order (there would be no charges applicable) after which the order will be shipped. No cancellations are allowed for products bought under discount. If the Customer wishes to cancel the order After One day, the customer must refuse delivery of the product. Once canceled the delivery as been confirmed, a refund will be initiated towards the product.
If the customer wishes to cancel the order post 24 hours, the customer must refuse delivery of the product. Once the refusal of the delivery has been confirmed, a refund will be initiated towards the product.
If a customer receives any damaged or defective product, the customer must send an email to info@srihansfurniture.com, with images of the product within 48 hours. Once our quality team confirms on the issue, a replacement of that defective part will be initiated.
If the customer wishes for a refund for any other reason the customer must bear a fee of Rs 900/- transportation for the same. Please note the return of the product in this case should be informed to the info@srihansfurniture.com, within 48 hrs of delivery of the product.
Return:
1. We accept returns only in case of product damages.
2. You should inform us of the receipt of a Damaged/ Defect product maximum within 24 hours of delivery.
3. Also take photograph of the damaged product & send mail to our customer care mail id info@srihansfurniture.com
4. Refund will be provided only in case a replacement or replacement part for the same product is not available. If a particular part is faulty then the part shall be arranged and replaced.
5. The rectification of the damaged products during warranty will take around 6 Days from the time receipt of complaint and replacement will take up to 12 days from the receipt of complaint.
6. If we are not able the rectify the issue or replace spare part or replace the product then the refund will be processed in 7 days.
Who pays for the shipping if I send the item back in case of any damaged product received?
We have arranged pick up and replacement facility at our cost from your place in case of damaged or defect product.
Refund policy:
1. Refund shall be via NEFT or RTGS transfer,
2. We will Verify Customers Account Details before Initiating refund amount.
3. The refund will take 10 Days.